VOIP EFFECTIVE COMMUNICATION (P5/D1)

What is VOIP

VOIP is an acronym for Voice Over Internet Protocol. VOIP is a online phone service. VIOP can also be used to make cheaper phone calls, some of them are free.

Where VOIP is used and why?

VOIP is used on different types of software an example is in the picture below.

This picture shows the top 10 software which uses VOIP. Lets take Skype and Lingo as examples. Skype's whole idea was to make a software which can call people for free. Skype was made to help people in other countries communicate with others over seas, saving loads of money. Lingo is very similar, they both specialise in calling people in other countries. They help if any phone services go down to, they can be a backup way, using it through the internet.

Advantages of using VOIP in a work place.

• Free
• Gives you access to applications you would usually have to pay for, for example Caller ID.
• Easy to use.
• PC - PC free no matter the difference
• Its professional

Disadvantage of using VOIP in a work place

• Requires internet
• peoples internet speeds different
• VOID is dependant on wall power
• Emergency calls may be an issue with most VOIP
• The VOIP is as good as your computer is, so if your computer is faulty and slow then your calls will be to.

Skype
Skype is a type of VOIP. On Skype you can make calls, video calls and instant messaging. This is good because its all free. Skype like mentioned is a VOIP, so all the advantages and disadvantages apply with it. In a business you may need to make conference calls. Skype has this... However its not free. So if the business was looking to cut back on their money, wasting it on a program may not be the smartest ideas. However its what you would pay for a phone contract, except the whole of your business could use it.

Hotmail - Email
Hotmail is a type of effective communication. You can send electronic mail to your work peers, friends and family. You can send professional looking messages to present your self. The emails you send can contain images and files. This will help if you are wanting to send something to your manager. Once again this program is free, so the business will not have to waste any money.

Facebook
Facebook is a type of effective communication. You can send messages to people all over the world. You enter their name and it locates them and you can click 'send message'. This is good as long as you keep the images on your account professional, because if your boss decides to look you up and sees you in a bad state, he will think twice before keeping you on the job. Facebook can show how people feel through statuses. This helps people know how you are today and let them be aware on how your behaviour may be during the day.

The Comparison
In my opinion 'Facebook' is the best, its the best because it got be hooked first, it was addicting. It was easy to use, it was easy to locate my friends and family and it was easy to communicate with others. Email however looks more professional, Email should defiantly be used for most work places because its very reliable, and not everyone can have access to the email address, without knowing the email address then you wont get hassled. Skype is good for its free video and call idea, being able to ring people in other countries for free is always a bonus. So overall they all have their benefits, that's what makes them different, their edge.